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How to file a freight claim

March 5, 2018

How to File a Claim on TRACE – Customer Claim

Eaton Cargo Claims can assist you in filing a claim with the carrier. To receive the quickest response from the team, please file a claim through their online TRACE portal . Attached is a step-by-step guide on how to submit a claim through the program. If you do not have access to the non-required information requested, you can leave the field blank and continue with the form. Once you submit a claim, you will receive a TRACE confirmation number that can be used to reference the claim until an Eaton Cargo Claim number has been assigned. If revisions need to be made after a claim has been filed, do not submit an additional claim. Instead, contact Eaton Cargo Claims at eatoncargoclaims@expeditors.com and we will add the changes to the file.

Please attach the following documents to the TRACE claim:

  • Commercial invoice – original invoice needed to file claim
  • Itemized repair or replacement invoice – all charges must be itemized
  • Transportation documentation (proof of delivery (POD) – preferably noted, bill of lading, packing list)
  • Photos of the damaged item and external packaging


Feel free to call 800-706-5640 if you run into any issues throughout the process. Thank you.


Categories: Misc. Support
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