Eaton – Heartland District

How to File a Claim on TRACE – Customer Claim

Eaton Cargo Claims can assist you in filing a claim with the carrier. To receive the quickest response from the team, please file a claim through their online TRACE portal . Attached is a step-by-step guide on how to submit a claim through the program. If you do not have access to the non-required information requested, you can leave the field blank and continue with the form. Once you submit a claim, you will receive a TRACE confirmation number that can be used to reference the claim until an Eaton Cargo Claim number has been assigned. If revisions need to be made after a claim has been filed, do not submit an additional claim. Instead, contact Eaton Cargo Claims at eatoncargoclaims@expeditors.com and we will add the changes to the file.

Please attach the following documents to the TRACE claim:

• Commercial invoice – original invoice needed to file claim
• Itemized repair or replacement invoice – all charges must be itemized
• Transportation documentation (proof of delivery (POD) – preferably noted, bill of lading, packing list)
• Photos of the damaged item and external packaging

Feel free to call 800-706-5640 if you run into any issues throughout the process. Thank you.

eess-custom-design-solutions

Eatonfuses.com

MCC Aftermarket CA04304001E

Robert Lucas – 803-481-6876 Email address robertdlucas@eaton.com
Lawanda Conyers – 803-481-6677 Email address LawandaYConyers@eaton.com

For cross referencing of competitor items, please complete the cells highlighted in yellow on the spreadsheet at the link below. 

Cross Reference Form

Then save and email the completed sheet to ComponentCrossReferenceTRC@eaton.com .  You should receive the results from your request within 2 weeks. Large request may take longer. All competitor part numbers will be cross-referenced to the best of the TRC’s ability. Cross requests will be processed in the order they are received.

Eaton who to call for what

Customer Support

Click here for the “Who to call for what…”

Click here for Technical Resource Phone Menu or email (TRC@Eaton.com)

Click here for the EatonCare Phone menu

Bidmanager Help Desk # 800-468-1705

PRO’s help desk phone # 855-688-7767LL08700001E ETNCARE

EATON CARE FAX:  1-800-647-9912

Eaton Care email address:   cscaverycreek@eaton.com for component order changes and expedites, NDA shipments, late order entry.

FOR STANDARD STOCK VISTA ITEMS TO BE FAXED:  1-800-752-8602

Eaton Care email address for Standard cataloged items stock orders:  OrderEntryePOD@eaton.com

Technical Support

Technical Resource Center (TRC@Eaton.com)
1-800-809-2772